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We are excited to present a new series that provides an inside look at life at Vanguard.
We are looking forward to sharing stories that highlight the diverse backgrounds and perspectives of professionals across various teams and locations worldwide. Through candid conversations with our colleagues, we explore not only their day-to-day activities but also the values that shape our company culture.
In this feature, we speak with Clayse Bertoloti, Key Account Manager for LATAM, as she shares what makes the LATAM region unique and what she loves about her job!
What is your role?
As Key Account Manager for LATAM, my mission is to make sure our global accounts run smoothly across the region with total efficiency and accuracy. But it’s more than just managing operations—my daily focus is on growing our footprint, strengthening the bonds we have with our clients, and finding new ways to bridge the gap between LATAM and the rest of the world.
Essentially, I’m here to ensure we stay connected and keep growing together!
What is unique about LATAM region from a logistics lens?
LATAM is truly unique because it demands high emotional intelligence, cultural awareness, and—most importantly—a lot of operational flexibility.
Unlike other markets, which may follow a set script, logistics work here is built on trust and personal relationships. It’s these relationships that help us navigate geographic, customs, and other requirements. In LATAM, you have to be fast, but you also have to be deeply connected to the people you’re doing business with!
What differentiates Vanguard?
What really sets Vanguard apart is the perfect mix of Global Network and local heart. Because we own our network, we have end-to-end control over our shipments, which gives our customers peace of mind. But the real magic happens locally—our teams have decades of experience and deeply understand the 'ins and outs' of their markets. It’s that combination of global scale and local expertise.
What’s your favourite thing about Vanguard?
Definitely the people I’ve met and learned from along the way!
My journey started in a very determined way. Over 20 years ago, I decided I wanted to be part of Vanguard, so I began creating business opportunities and eventually joined the team. Since then, I’ve worked in operations and then moved to commercial activities. Being able to connect with people and focus on these local, regional, and global relationships today is what I enjoy most about being part of this company.