Back to News & Articles
In these unprecedented times of COVID-19 it is essential supply chains keep moving to deliver fundamental goods to places of need, we at Vanguard we remain fully operational across our network...
Dear Customer and Partner,
In these unprecedented times of COVID-19 it is essential supply chains keep moving to deliver fundamental goods to places of need, we at Vanguard remain fully operational across our network. Our staff are safe and all fully operational at home where required. Our CFS's are open, operational, and continue to receive cargo, load and unload containers & trailers. As a result, we, along with our key partners, can fulfill our commitment and execute door to door transportation. This continues, daily, as we monitor this ever-evolving situation and learn more critical information.
Additionally, we are closely monitoring guidance from the WHO, as well as national & local health authorities in each country and taking all necessary actions to protect our employees and customers.
We’d like to take this opportunity to share more on what we’re doing in our roles as corporate citizens, service provider, and employer. We continue to be guided by our core values and the principles represented in them.
We take care –We look after the needs of our colleagues and customers….
Our first concern and priority remains the safety of our employees. With the increased need for social distancing and other precautionary measures mandated globally, we continue to follow our business continuity plan and all government directives. This includes enabling a work from home policy for all positions possible.
Within our CFS locations, we enhanced our commitment to operate clean and well-organized work centers and warehouses. We’re using multiple training platforms to update our team members on hygiene standards, work area sanitization requirements, and effective social distancing tactics.
We’re also requiring employees to stay home if they experience certain health-related symptoms.
We think ahead –We are proactive and we anticipate customer needs, not only for today but for tomorrow....
We continue to ensure that our LCL offering will give you and your customers’ world class reliability. This is especially important now with so many air carriers are not operating. In addition to our core services, our extensive network enables us to offer innovative services that allow you to respond to your customers’ needs despite the unprecedented challenges we all experience. Examples are our Express LCL services from Europe and Asia to the USA, Online Door to Door Pricing and Booking capabilities through Adesso and others.
We work together – We share the same goals for our customers and our entire network….
We are constantly monitoring updates from global and local authorities and will continue to post updates of significant developments, including information on changes or restructuring in our service offerings, timelines, and schedules or operational activities.
We've developed a Location Status page which is updated daily. Please visit here for up-to-date information on the status of each of our locations.
We do the right thing – We act with integrity, communicating clearly and openly with our colleagues and customers….
To assist our customers who might be working from home or are operating with a reduced workforce, we offer several online options to keep cargo moving.
- Through Adesso, our online platform, you can book, track and trace shipments and avoid wait times on phones.
- For those of you who have already booked with us, you may also access up-to-date sailing schedules, our rate portal as well as our track and trace on our recently updated website. You can find all our tools on our web portal.
These are unprecedented times. Please know that Vanguard takes its responsibility very seriously to provide you with safe and reliable services, when you need them most. Be safe and stay healthy, and thank you for being a Vanguard customer and partner.
Kind regards,
Onno Meij